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Frequently Asked Questions

What Is INKI?

We are an asset-as-a-service service provider, more precisely our services can be classified as a long-term lease with maintenance, security and insurance services included.

Who can benefit from INKI?

INKI's services are available to companies of all sizes. They are not currently available to persons.

Are the devices financed?

Yes. Our services are supported by partners in the banking area and the onboarding process is much simplified by innovative ways of risk management.

How do I pay?

Our preferred payment methods are direct debit and recurring payment from the business card. The invoice is issued at the beginning of each rental month and you have 7 days to pay. The first invoice is paid in advance or, at the latest, with the delivery of the order.

What is the rental term?

The rental term is practically monthly because you have the freedom to return, upgrade or downgrade the device anytime. The standard term is 12 or 24 months but you can continue renting for up to 60 months.

Are the phones insured?

Yes. All devices are covered by a comprehensive insurance package that covers any kind of accident, theft, loss or any kind of technical problem the phone may have.

How do you secure terminals?

All the phones we provide are protected by a Mobile Device Management system so you can do remote management.

Is our data accessible by INKI?

No way! We do not have access and we do not want to have access to the data on these devices. However, we may - at your request - completely block access to any terminal in your fleet.

Can I keep the phone I rented?

Our wish is that you always have a fully functional phone. If, however, you have become emotionally attached to a terminal, you can make us an offer to buy it. Seriously though, we do not advise you to do this because to keep the expense deductible, you have to return the goods at the end of the contract.

Where do you deliver the products?

We can deliver anywhere in the European Economic Area. For each shipment, a fee is charged depending on the country where the delivery is made. We can also help you anywhere in the EU with repairs and replacements.

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